Privacy Policy

At Soursop Sip ("we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, make a purchase, or interact with our services.

By using our website (soursopsip.com) or purchasing our products, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use our website or services.

1. INFORMATION WE COLLECT

We collect several types of information to provide and improve our services:

PERSONAL INFORMATION YOU PROVIDE
When you make a purchase, create an account, or contact us, you may provide:
- Name
- Email address
- Shipping address
- Billing address
- Phone number
- Payment information (processed securely through our payment processor)
- Order history and preferences

AUTOMATICALLY COLLECTED INFORMATION
When you visit our website, we automatically collect:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent on pages
- Referring website
- Cookies and similar tracking technologies
- Geographic location (general, not precise)

CUSTOMER SERVICE INFORMATION
When you contact our customer service team:
- Communication content and history
- Feedback and reviews
- Product preferences and concerns

2. HOW WE USE YOUR INFORMATION

We use your information for the following purposes:

ORDER PROCESSING AND FULFILLMENT
- Processing and completing your orders
- Sending order confirmations and shipping updates
- Managing returns, exchanges, and refunds
- Providing customer support

COMMUNICATION
- Responding to your inquiries and requests
- Sending important updates about your orders
- Providing information about our products and services
- Sending promotional emails (you can opt-out at any time)

WEBSITE IMPROVEMENT
- Analyzing website usage and performance
- Improving user experience and website functionality
- Developing new products and services
- Conducting research and analysis

LEGAL AND SECURITY
- Complying with legal obligations
- Preventing fraud and unauthorized access
- Protecting our rights and property
- Enforcing our Terms of Service

3. HOW WE SHARE YOUR INFORMATION

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:

SERVICE PROVIDERS
We work with trusted third-party service providers who assist us with:
- Payment processing (e.g., Stripe, PayPal)
- Shipping and fulfillment
- Email marketing services
- Website hosting and analytics
- Customer service platforms

These providers are contractually obligated to protect your information and may only use it for the specific services they provide to us.

LEGAL REQUIREMENTS
We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to:
- Comply with legal processes
- Protect our rights, property, or safety
- Protect the rights, property, or safety of our customers or others
- Prevent fraud or illegal activities

BUSINESS TRANSFERS
If Soursop Sip is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our website of any change in ownership or use of your personal information.

4. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. Cookies are small data files stored on your device.

TYPES OF COOKIES WE USE:
- Essential Cookies: Necessary for website functionality
- Analytics Cookies: Help us understand how visitors use our website
- Marketing Cookies: Used to deliver relevant advertisements
- Preference Cookies: Remember your settings and preferences

You can control cookie settings through your browser. However, disabling certain cookies may limit website functionality.

5. DATA SECURITY

We implement industry-standard security measures to protect your personal information:

- SSL/TLS encryption for data transmission
- Secure payment processing through PCI-compliant providers
- Regular security audits and updates
- Access controls and authentication requirements
- Secure data storage and backup systems

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. YOUR RIGHTS AND CHOICES

You have the following rights regarding your personal information:

ACCESS AND CORRECTION
You may request access to your personal information and request corrections to inaccurate data by contacting us at info@soursopsip.com.

OPT-OUT OF MARKETING
You can unsubscribe from promotional emails by:
- Clicking the "unsubscribe" link in any marketing email
- Contacting us at info@soursopsip.com
- Updating your account preferences

Note: You will still receive transactional emails related to your orders.

DELETE YOUR INFORMATION
You may request deletion of your personal information, subject to legal requirements and legitimate business needs. Contact us at info@soursopsip.com to request deletion.

COOKIE PREFERENCES
You can manage cookie preferences through your browser settings or opt-out of certain tracking through industry opt-out tools.

7. DATA RETENTION

We retain your personal information for as long as necessary to:
- Fulfill the purposes described in this policy
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Maintain business records

Order information is typically retained for 7 years to comply with tax and accounting requirements.

8. CHILDREN'S PRIVACY

Our website and services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately at info@soursopsip.com.

9. THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. INTERNATIONAL DATA TRANSFERS

Your information may be transferred to and maintained on servers located outside your state, province, country, or other governmental jurisdiction where data protection laws may differ. By using our services, you consent to this transfer.

11. CALIFORNIA PRIVACY RIGHTS

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

- Right to know what personal information is collected
- Right to know whether personal information is sold or disclosed
- Right to opt-out of the sale of personal information
- Right to request deletion of personal information
- Right to non-discrimination for exercising your rights

We do not sell personal information. To exercise your rights, contact us at info@soursopsip.com.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:
- Posting the updated policy on our website
- Updating the "Last Updated" date
- Sending an email notification for material changes

Your continued use of our services after changes constitutes acceptance of the updated policy.

13. CONTACT US

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: info@soursopsip.com
Response Time: We aim to respond within 48 hours

We are committed to addressing your privacy concerns and ensuring your information is protected.