Refund Policy

REFUND & RETURN POLICY

At Soursop Sip, we stand behind the quality of our products and offer a 60-Day Money-Back Guarantee under the conditions outlined below. Please review this policy carefully before placing an order.

By completing a purchase, you agree to the terms of this Refund & Return Policy.

60-DAY MONEY-BACK GUARANTEE (UNOPENED ITEMS ONLY)

We offer a 60-day money-back guarantee on unused and unopened products only.

To be eligible for a refund:

  • The request must be made within 60 days of the delivery date

  • The product must be unopened, unused, and in its original sealed packaging

  • All original components must be included

Products that have been opened, used, or tampered with are not eligible for refunds due to health and safety regulations.

NON-REFUNDABLE ITEMS

The following are not eligible for refunds or returns:

  • Opened or used products

  • Products with broken seals or signs of use

  • Orders currently in transit

  • Promotional items, including free gifts or digital ebooks

  • Shipping and handling fees

  • Orders placed incorrectly by the customer

RETURN REQUEST PROCESS

To request a return under the 60-day guarantee:

  1. Email info@soursopsip.com

  2. Use the subject line: Return Request – Order #[Your Order Number]

  3. Include clear photos showing the product is unopened and unused

Returns sent without prior approval will not be accepted.

RETURN SHIPPING

  • Customers are responsible for return shipping costs

  • Returned items must be shipped within 7 days of approval

  • We recommend using a tracked shipping method

We are not responsible for lost or delayed return shipments.

REFUND PROCESSING

Once your return is received and inspected:

  • Approved refunds will be processed to the original payment method

  • Please allow 5–10 business days for the refund to reflect, depending on your bank or payment provider

Refunds will not be issued until the returned item passes inspection.

DELAYED OR LOST ORDERS

Delivery timelines are estimates only and are not guaranteed.

Orders delayed due to:

  • Carrier issues

  • Customs clearance

  • High demand or peak periods

do not qualify for refunds as long as the order is in transit or eventually delivered.

INCORRECT ADDRESS / FAILED DELIVERY

Customers are responsible for providing accurate shipping information.

We are not responsible for:

  • Incorrect or incomplete addresses

  • Failed delivery attempts

  • Packages marked as delivered but not received

These orders are not eligible for refunds.

FREE GIFTS & DIGITAL EBOOKS

Promotional items, including free gifts and digital ebooks:

  • Are provided at no additional cost

  • Hold no monetary value

  • Are not eligible for refunds or replacements

Delays in promotional item delivery do not qualify for refunds.

CHARGEBACKS & PAYMENT DISPUTES

By placing an order, you agree to:

  • Contact our support team before initiating a chargeback

  • Acknowledge that tracking confirmation constitutes proof of delivery

We reserve the right to dispute chargebacks with supporting documentation.

POLICY UPDATES

We reserve the right to update this Refund Policy at any time.
The version in effect at the time of purchase applies to your order.

CONTACT US

For refund or return inquiries:

Email: info@soursopsip.com
Subject Line: Return Request – Order #[Your Order Number]
Response Time: 24–48 business hours