Refund Policy

At Soursop Sip, your satisfaction is our top priority. We stand behind the quality and effectiveness of our products and want you to feel confident in your purchase. This Refund Policy explains our 60-day money-back guarantee and the process for returns and refunds.

OUR 60-DAY MONEY-BACK GUARANTEE

We offer a generous 60-day money-back guarantee on all Soursop Sip products. You can request a full refund within 60 days of your order date.

ELIGIBILITY FOR REFUNDS

You are eligible for a refund if:
- Your request is made within 60 days of your order date (based on the original purchase date, not delivery date)
- You purchased directly from soursopsip.com
- You can provide your order number or email address used for purchase

REFUNDS ARE AVAILABLE FOR:
- Duplicate orders or ordering errors
- Products received in damaged condition

ITEMS NOT ELIGIBLE FOR REFUND:

- Opened bottles
- Purchases made from third-party retailers (contact the retailer directly)
- Orders placed more than 60 days ago
- Products purchased with fraudulent payment methods

HOW TO REQUEST A REFUND

Requesting a refund is simple and hassle-free:

STEP 1: CONTACT OUR CUSTOMER SERVICE TEAM
Email us at info@soursopsip.com with:
- Your order number (found in your confirmation email)
- Email address used for purchase
- Reason for return (optional but helpful for improving our products)
- Brief description of your experience

STEP 2: RECEIVE RETURN INSTRUCTIONS
Our team will respond within 24-48 hours with:
- Return authorization
- Return shipping address
- Return instructions
- Estimated refund timeline

STEP 3: SHIP YOUR RETURN
- Package your product securely
- Include your order number inside the package
- Ship to the provided return address
- Keep your tracking number for reference

Note: You are responsible for return shipping costs unless the product was damaged or defective upon arrival.

STEP 4: RECEIVE YOUR REFUND
Once we receive and process your return:
- Refunds are typically processed within 5-7 business days
- You'll receive email confirmation when your refund is issued
- Refunds are issued to the original payment method
- Allow 5-10 business days for the refund to appear in your account (depending on your bank or card issuer)

REFUND AMOUNTS

FULL REFUNDS INCLUDE:
- Product cost
- Original shipping fees (if product was damaged or defective)
- Applicable taxes

PARTIAL REFUNDS:
In some cases, we may issue partial refunds:
- Products returned in non-resalable condition due to customer damage
- Products returned without all original components
- Products returned significantly past the 60-day window (at our discretion)

NON-REFUNDABLE ITEMS:
- Return shipping costs (unless product was damaged or defective)
- Gift cards or promotional items
- Shipping insurance costs

DAMAGED OR DEFECTIVE PRODUCTS

If you receive a damaged or defective product:

1. Contact us immediately at info@soursopsip.com
2. Provide photos of the damaged product and packaging
3. Include your order number

We will:
- Send a replacement at no cost, OR
- Issue a full refund including original shipping costs
- Provide a prepaid return label for the damaged item

You do not need to return damaged products before receiving a replacement.

SUBSCRIPTION ORDERS

If you have a subscription order:

CANCELLATION
- Cancel anytime before your next shipment
- No cancellation fees or penalties
- Contact us at info@soursopsip.com or manage your subscription in your account

REFUNDS FOR SUBSCRIPTION ORDERS
- Each shipment is eligible for our 60-day money-back guarantee
- The 60-day period begins from each individual shipment date
- Refunds do not automatically cancel future shipments

WRONG ITEM OR ORDER ERRORS

If we made an error with your order:

- Contact us immediately at info@soursopsip.com
- We'll send the correct item at no cost
- You don't need to return the incorrect item
- We'll provide a prepaid return label if return is necessary

FRAUDULENT ORDERS

We reserve the right to refuse refunds for:
- Orders placed with stolen payment information
- Abuse of our refund policy
- Fraudulent refund claims
- Multiple refund requests suggesting abuse of policy

PROCESSING TIMELINE

RETURN PROCESSING: 5-7 business days after we receive your return
REFUND POSTING: 5-10 business days after refund is issued (varies by financial institution)
TOTAL ESTIMATED TIME: 2-3 weeks from when you ship your return

We'll keep you updated throughout the process via email.

INTERNATIONAL ORDERS

For international customers:
- Same 60-day money-back guarantee applies
- Customer responsible for return shipping costs
- Customs fees and import duties are non-refundable
- Refunds issued in USD to original payment method

EXCHANGES

We currently do not offer direct exchanges. If you'd like to try a different product or quantity:

1. Request a refund for your original order
2. Place a new order once refund is processed

This ensures you receive the correct product without delay.

CONTACT US ABOUT REFUNDS

Questions about our refund policy or need help with a return?

Email: info@soursopsip.com
Subject Line: "Refund Request - Order #[Your Order Number]"
Response Time: 24-48 hours

Our customer service team is here to make the refund process as smooth as possible.

OUR COMMITMENT TO YOU

We want you to feel completely confident trying Soursop Sip. Our 60-day money-back guarantee removes all risk from your purchase. If the product doesn't meet your expectations, we'll refund your money – no questions asked, no hassles.

Your health and satisfaction are our priorities. We're here to support you every step of the way.