Welcome to Soursop Sip! These Terms of Service ("Terms") govern your use of our website (soursopsip.com) and the purchase of our products. By accessing our website or purchasing our products, you agree to these Terms. Please read them carefully.
If you do not agree with these Terms, please do not use our website or purchase our products.
1. ACCEPTANCE OF TERMS
By accessing and using soursopsip.com, you agree to:
- Comply with these Terms of Service
- Comply with all applicable laws and regulations
- Be legally capable of entering into binding contracts
- Provide accurate and complete information
These Terms apply to all users, including browsers, customers, and subscribers.
2. CHANGES TO TERMS
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the website. We will update the "Last Updated" date at the top of this page.
Your continued use of the website after changes constitutes acceptance of the modified Terms. We encourage you to review these Terms periodically.
3. ELIGIBILITY AND ACCOUNT CREATION
AGE REQUIREMENT
You must be at least 18 years old to:
- Purchase products from Soursop Sip
- Create an account on our website
- Use our services
By making a purchase, you represent that you are at least 18 years old.
ACCOUNT CREATION
If you create an account:
- Provide accurate, current, and complete information
- Maintain the security of your password
- Notify us immediately of any unauthorized access
- Accept responsibility for all activities under your account
You may not:
- Create multiple accounts
- Share your account with others
- Use another person's account without permission
We reserve the right to suspend or terminate accounts that violate these Terms.
4. PRODUCT INFORMATION AND AVAILABILITY
PRODUCT DESCRIPTIONS
We strive to provide accurate product descriptions, images, and information. However:
- We do not warrant that product descriptions are error-free
- Colors may vary slightly due to monitor settings
- We reserve the right to correct errors or update information
- Product formulations may be updated to improve quality
AVAILABILITY
Product availability is subject to change without notice:
- We cannot guarantee products will always be in stock
- We reserve the right to limit quantities
- We may discontinue products at any time
- Backorders will be communicated clearly
NOT MEDICAL ADVICE
Information on our website is for informational purposes only and is not intended to:
- Diagnose, treat, cure, or prevent any disease
- Replace professional medical advice
- Substitute for consultation with a healthcare provider
Always consult your healthcare provider before starting any new supplement, especially if you are pregnant, nursing, taking medications, or have a medical condition.
5. PRICING AND PAYMENT
PRICING
All prices are in US Dollars (USD) and include applicable taxes unless otherwise stated:
- Prices are subject to change without notice
- Promotional pricing is time-limited and subject to terms
- We reserve the right to correct pricing errors
- Previous purchases are not affected by price changes
PAYMENT METHODS
We accept:
- Major credit cards (Visa, Mastercard, American Express, Discover)
- PayPal
- Other payment methods as indicated at checkout
PAYMENT PROCESSING
- Payment is processed at the time of order placement
- You authorize us to charge your payment method for all purchases
- Payment information is processed securely through third-party payment processors
- We do not store complete credit card information on our servers
FAILED PAYMENTS
If payment fails:
- Your order will not be processed
- We'll notify you via email
- You may attempt to place a new order with valid payment information
For subscription orders with failed payments:
- We'll attempt to process payment multiple times
- You'll receive notifications of failed payment attempts
- Subscription may be paused or canceled after multiple failures
6. ORDER ACCEPTANCE AND CANCELLATION
ORDER CONFIRMATION
- You'll receive an order confirmation email after placing an order
- Confirmation does not guarantee acceptance of your order
- We reserve the right to refuse or cancel orders at our discretion
REASONS FOR ORDER CANCELLATION
We may cancel orders due to:
- Product unavailability
- Pricing or product information errors
- Fraudulent or suspicious activity
- Inability to verify payment information
- Violation of these Terms
- Orders placed by prohibited persons or entities
CUSTOMER ORDER CANCELLATION
- Contact us immediately at info@soursopsip.com to cancel
- We can only cancel orders that haven't been processed or shipped
- Once shipped, orders must be returned per our Refund Policy
7. SHIPPING AND DELIVERY
Shipping is governed by our Shipping Policy, which includes:
- Processing and delivery times
- Shipping methods and costs
- Free shipping terms
- Tracking information
- Delivery issues and resolutions
Risk of loss passes to you upon delivery to the carrier. We are not responsible for delays caused by shipping carriers.
8. RETURNS AND REFUNDS
Returns and refunds are governed by our Refund Policy, which includes:
- Our 60-day money-back guarantee
- Return procedures and eligibility
- Refund processing times
- Conditions and exceptions
9. SUBSCRIPTIONS
SUBSCRIPTION TERMS
If you subscribe to recurring orders:
- You authorize us to charge your payment method automatically
- Subscriptions continue until canceled
- Prices may change with 30 days' notice
- You can modify or cancel subscriptions anytime
CANCELLATION
- Cancel anytime before your next shipment
- Contact us at info@soursopsip.com or manage in your account
- No cancellation fees or penalties
- Cancellation effective after current billing period
MODIFICATIONS
You can modify your subscription:
- Change frequency or quantity
- Update payment information
- Modify shipping address
- Skip shipments
10. INTELLECTUAL PROPERTY RIGHTS
OWNERSHIP
All content on soursopsip.com is owned by Soursop Sip or our licensors, including:
- Text, graphics, logos, and images
- Product names and descriptions
- Website design and layout
- Trademarks and service marks
- Software and code
RESTRICTIONS
You may not:
- Copy, reproduce, or redistribute our content without permission
- Use our trademarks or logos without written authorization
- Create derivative works based on our content
- Use automated systems to scrape or collect data from our website
- Reverse engineer or decompile any website software
LIMITED LICENSE
We grant you a limited, non-exclusive, non-transferable license to:
- Access and use our website for personal, non-commercial purposes
- View and print pages for personal reference
- Make purchases of our products
This license does not include rights to resell or commercial use.
11. USER CONDUCT
You agree not to:
- Violate any laws or regulations
- Infringe on others' intellectual property rights
- Transmit harmful or malicious code
- Attempt to gain unauthorized access to our systems
- Interfere with website operation or other users' access
- Submit false or misleading information
- Use the website for fraudulent purposes
- Harass, threaten, or abuse our staff or other users
- Use bots, spiders, or automated tools without permission
Violation of these terms may result in:
- Order cancellation
- Account termination
- Legal action
- Reporting to law enforcement
12. PRODUCT REVIEWS AND USER CONTENT
SUBMISSION
By submitting reviews, comments, or other content:
- You grant us a non-exclusive, royalty-free, perpetual license to use, modify, and display your content
- You represent that your content is original and doesn't infringe others' rights
- You waive any moral rights or attribution rights
RESTRICTIONS
Reviews and content must not:
- Contain false or misleading information
- Include offensive, abusive, or inappropriate language
- Violate others' privacy or rights
- Contain spam, advertising, or promotional content
- Include links to external websites
We reserve the right to:
- Remove or edit any user content
- Refuse to post reviews or comments
- Take action against users who violate these terms
13. DISCLAIMERS AND LIMITATIONS OF LIABILITY
WEBSITE AND PRODUCT DISCLAIMERS
OUR WEBSITE AND PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:
- Warranties of merchantability
- Fitness for a particular purpose
- Non-infringement
- Accuracy, reliability, or completeness of information
We do not warrant that:
- The website will be uninterrupted or error-free
- Defects will be corrected
- The website is free from viruses or harmful components
- Products will achieve specific results
LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY LAW, SOURSOP SIP SHALL NOT BE LIABLE FOR:
- Indirect, incidental, or consequential damages
- Lost profits or revenue
- Loss of data or business opportunities
- Personal injury or property damage
- Damages arising from use or inability to use our products or website
OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE SPECIFIC PRODUCT GIVING RISE TO THE CLAIM.
HEALTH AND SAFETY DISCLAIMERS
- Our products are dietary supplements, not medications
- Results may vary from person to person
- Always consult a healthcare provider before use
- Do not exceed recommended dosage
- Discontinue use if adverse reactions occur
14. INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Soursop Sip, its owners, employees, and agents from any claims, damages, losses, or expenses (including attorney fees) arising from:
- Your use of our website or products
- Your violation of these Terms
- Your violation of any laws or regulations
- Your violation of others' rights
- Information or content you submit to our website
15. GOVERNING LAW AND DISPUTE RESOLUTION
GOVERNING LAW
These Terms are governed by the laws of the United States and the state where Soursop Sip is registered, without regard to conflict of law principles.
DISPUTE RESOLUTION
If a dispute arises:
1. Contact us at info@soursopsip.com to resolve informally
2. If unresolved, disputes will be resolved through binding arbitration
3. Arbitration will be conducted by a neutral arbitrator
4. Each party pays their own legal fees unless otherwise awarded
EXCEPTIONS
The following are not subject to arbitration:
- Small claims court matters
- Injunctive or equitable relief
- Intellectual property disputes
CLASS ACTION WAIVER
You agree to resolve disputes individually, not as part of a class action or collective action.
16. FORCE MAJEURE
We are not liable for delays or failures in performance due to circumstances beyond our reasonable control, including:
- Natural disasters
- War, terrorism, or civil unrest
- Government actions or regulations
- Labor disputes or strikes
- Utility failures or shortages
- Internet or technology failures
- Pandemics or public health emergencies
- Shipping carrier delays
17. SEVERABILITY
If any provision of these Terms is found to be invalid or unenforceable:
- The remaining provisions remain in full effect
- The invalid provision will be modified to achieve the intended purpose
- The invalidity doesn't affect other provisions
18. ENTIRE AGREEMENT
These Terms, along with our Privacy Policy, Refund Policy, and Shipping Policy, constitute the entire agreement between you and Soursop Sip regarding use of our website and purchase of products.
These Terms supersede any prior agreements or understandings.
19. WAIVER
Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision. Any waiver must be in writing and signed by us.
20. CONTACT INFORMATION
Questions about these Terms of Service?
Email: info@soursopsip.com
Subject Line: "Terms of Service Question"
Response Time: 24-48 hours
We're here to answer any questions and ensure you understand your rights and obligations.
21. ACKNOWLEDGMENT
By using our website or purchasing our products, you acknowledge that:
- You have read and understood these Terms
- You agree to be bound by these Terms
- You have the authority to enter into this agreement
- You understand the disclaimers and limitations of liability
