Shipping Policy
At Soursop Sip, we're committed to getting your order to you quickly and safely. This Shipping Policy outlines our shipping methods, costs, timelines, and procedures.
FREE SHIPPING ON ALL ORDERS
We're pleased to offer FREE standard shipping on all orders within the United States – no minimum purchase required! We believe everyone should have access to quality natural supplements without worrying about additional shipping costs.
SHIPPING LOCATIONS
DOMESTIC SHIPPING (USA)
We currently ship to all 50 United States, including:
- All 48 contiguous states
- Alaska and Hawaii
- APO/FPO/DPO military addresses
- US territories (Puerto Rico, Guam, US Virgin Islands)
INTERNATIONAL SHIPPING
We do not currently offer international shipping outside the United States. We're working on expanding our shipping capabilities and hope to offer international delivery in the future. Sign up for our email list to be notified when international shipping becomes available!
PROCESSING TIME
ORDER PROCESSING: 1-2 Business Days
- Orders placed Monday-Friday before 2:00 PM EST are typically processed the same business day
- Orders placed after 2:00 PM EST or on weekends are processed the next business day
- Orders placed on federal holidays are processed the next business day
WHAT DOES "PROCESSING" MEAN?
Processing includes:
- Verifying payment information
- Checking product availability
- Carefully packaging your order
- Preparing shipping label
- Handing off to carrier
During peak seasons (holidays, promotional periods), processing may take an additional 1-2 business days. We'll notify you if there are any delays.
SHIPPING METHODS AND DELIVERY TIMES
We offer multiple shipping options to meet your needs:
STANDARD SHIPPING (FREE)
- Delivery Time: 5-7 business days
- Tracking: Included
- Cost: FREE on all orders
- Carrier: USPS, UPS, or FedEx (based on your location)
EXPEDITED SHIPPING
- Delivery Time: 2-3 business days
- Tracking: Included
- Cost: $9.99
- Carrier: UPS or FedEx
PRIORITY SHIPPING
- Delivery Time: 1-2 business days
- Tracking: Included
- Cost: $19.99
- Carrier: UPS or FedEx
OVERNIGHT SHIPPING
- Delivery Time: Next business day
- Tracking: Included
- Cost: $29.99
- Carrier: FedEx
- Order must be placed before 12:00 PM EST for next-day delivery
IMPORTANT NOTES:
- Delivery times are business days (Monday-Friday, excluding holidays)
- Delivery times begin after your order is processed and shipped
- Delivery times are estimates and not guaranteed
- Weather, carrier delays, or other circumstances beyond our control may cause delays
ALASKA, HAWAII, AND US TERRITORIES
- Standard Shipping: 7-10 business days
- Expedited options available at additional cost
- Some expedited options may not be available to all locations
TRACKING YOUR ORDER
ORDER CONFIRMATION
You'll receive an order confirmation email immediately after placing your order, including:
- Order number
- Items ordered
- Shipping address
- Estimated delivery timeframe
SHIPPING CONFIRMATION
When your order ships, you'll receive a shipping confirmation email with:
- Tracking number
- Carrier information
- Link to track your package
- Estimated delivery date
TRACK YOUR PACKAGE
You can track your order:
- Click the tracking link in your shipping confirmation email
- Visit the carrier's website and enter your tracking number
- Check your account on soursopsip.com (if you created one)
Tracking information is typically available within 24 hours of shipment.
DELIVERY ISSUES
ADDRESS ERRORS
Please ensure your shipping address is correct when placing your order. We cannot be responsible for orders shipped to incorrect addresses provided by customers.
If you realize there's an error:
- Contact us immediately at info@soursopsip.com
- Include your order number
- We'll attempt to correct the address if the order hasn't shipped yet
Once an order has shipped, we cannot change the delivery address. You may be able to contact the carrier directly to request an address change (fees may apply).
PACKAGE NOT RECEIVED
If your package shows as delivered but you didn't receive it:
1. Check with neighbors, building management, or household members
2. Check around your property (carriers sometimes leave packages in secure locations)
3. Wait 24 hours (sometimes packages are marked delivered before actual delivery)
4. Contact the carrier directly with your tracking number
5. If still unresolved, contact us at info@soursopsip.com
We'll work with you to resolve the issue, which may include:
- Filing a claim with the carrier
- Sending a replacement order
- Issuing a refund
DAMAGED PACKAGES
If your package arrives damaged:
1. Take photos of the damaged package and product
2. Contact us immediately at info@soursopsip.com
3. Include your order number and photos
We'll send a replacement at no cost or issue a full refund, including shipping costs.
LOST PACKAGES
If your package is lost in transit:
- Contact us at info@soursopsip.com with your order number
- We'll investigate with the carrier
- If confirmed lost, we'll send a replacement or issue a refund
We consider a package lost if:
- It hasn't arrived within 10 business days of the estimated delivery date
- Tracking shows no movement for 7+ days
- The carrier confirms the package is lost
INCORRECT ITEMS
If you receive the wrong item:
1. Contact us at info@soursopsip.com
2. Include your order number and photos of received items
3. We'll send the correct items immediately at no cost
4. We'll provide a prepaid return label for incorrect items
SUBSCRIPTION ORDERS
If you have a subscription:
- Automatic shipments process on your scheduled date
- Same processing and shipping timelines apply
- You'll receive tracking information for each shipment
- Modify your subscription shipping address anytime in your account
- Contact us to change your next shipment date if needed
MILITARY ADDRESSES (APO/FPO/DPO)
We're proud to ship to military addresses:
- Free standard shipping available
- Delivery times: 10-15 business days
- Some expedited options may not be available
- Packages may be subject to additional security screening
- Ensure your APO/FPO/DPO address is correctly formatted
PO BOXES
Yes, we ship to PO Boxes:
- Available for all shipping methods
- Ensure your PO Box number is correctly entered
- Carrier selection may be limited (typically USPS)
ORDER MODIFICATIONS AND CANCELLATIONS
BEFORE SHIPMENT
Contact us immediately at info@soursopsip.com if you need to:
- Cancel your order
- Modify your order
- Change your shipping address
We'll do our best to accommodate your request if the order hasn't been processed or shipped.
AFTER SHIPMENT
Once your order has shipped:
- We cannot cancel or modify the order
- You can refuse delivery and contact us for a refund
- You can return the order per our Refund Policy
SHIPPING RESTRICTIONS
We cannot ship to:
- International addresses (outside the US)
- Freight forwarding addresses
- Addresses identified as high-risk for fraud
We reserve the right to refuse shipment to any address.
PEAK SEASON SHIPPING
During busy periods (November-December, major promotions):
- Processing times may extend by 1-2 business days
- Shipping carriers may experience delays
- We recommend ordering early for time-sensitive needs
- We'll provide updates if significant delays occur
MULTIPLE PACKAGES
If you order multiple items:
- We typically ship all items together in one package
- Occasionally, items may ship separately for faster delivery
- You'll receive tracking information for each package
- No additional shipping charges for split shipments
SHIPPING COSTS AND SALES TAX
SHIPPING COSTS
- Standard Shipping: FREE
- Expedited and Priority shipping costs calculated at checkout
- Shipping costs are non-refundable unless we made an error or the product was damaged/defective
SALES TAX
- Sales tax is calculated based on your shipping address
- Tax rates vary by state and local jurisdiction
- Tax is calculated at checkout before payment
WEATHER AND NATURAL DISASTERS
In the event of severe weather or natural disasters:
- Carrier operations may be suspended in affected areas
- Deliveries may be significantly delayed
- We'll monitor the situation and provide updates
- Your safety is our priority – packages can wait
If you're in an affected area, contact us at info@soursopsip.com and we'll work with you on the best solution.
PRODUCT STORAGE DURING SHIPPING
Soursop Sip is formulated to remain stable during standard shipping conditions. However:
- Avoid leaving packages in extreme heat or cold for extended periods
- Bring packages inside as soon as possible after delivery
- If concerned about product integrity, contact us at info@soursopsip.com
CONTACT US ABOUT SHIPPING
Questions about shipping or your order?
Email: info@soursopsip.com
Subject Line: "Shipping Question - Order #[Your Order Number]"
Response Time: 24-48 hours
For urgent shipping questions during business hours, mark your email as high priority.
Our team is here to ensure your order arrives safely and on time!
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TERMS OF SERVICE
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Last Updated: December 22, 2025
Welcome to Soursop Sip! These Terms of Service ("Terms") govern your use of our website (soursopsip.com) and the purchase of our products. By accessing our website or purchasing our products, you agree to these Terms. Please read them carefully.
If you do not agree with these Terms, please do not use our website or purchase our products.
1. ACCEPTANCE OF TERMS
By accessing and using soursopsip.com, you agree to:
- Comply with these Terms of Service
- Comply with all applicable laws and regulations
- Be legally capable of entering into binding contracts
- Provide accurate and complete information
These Terms apply to all users, including browsers, customers, and subscribers.
2. CHANGES TO TERMS
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the website. We will update the "Last Updated" date at the top of this page.
Your continued use of the website after changes constitutes acceptance of the modified Terms. We encourage you to review these Terms periodically.
3. ELIGIBILITY AND ACCOUNT CREATION
AGE REQUIREMENT
You must be at least 18 years old to:
- Purchase products from Soursop Sip
- Create an account on our website
- Use our services
By making a purchase, you represent that you are at least 18 years old.
ACCOUNT CREATION
If you create an account:
- Provide accurate, current, and complete information
- Maintain the security of your password
- Notify us immediately of any unauthorized access
- Accept responsibility for all activities under your account
You may not:
- Create multiple accounts
- Share your account with others
- Use another person's account without permission
We reserve the right to suspend or terminate accounts that violate these Terms.
4. PRODUCT INFORMATION AND AVAILABILITY
PRODUCT DESCRIPTIONS
We strive to provide accurate product descriptions, images, and information. However:
- We do not warrant that product descriptions are error-free
- Colors may vary slightly due to monitor settings
- We reserve the right to correct errors or update information
- Product formulations may be updated to improve quality
AVAILABILITY
Product availability is subject to change without notice:
- We cannot guarantee products will always be in stock
- We reserve the right to limit quantities
- We may discontinue products at any time
- Backorders will be communicated clearly
NOT MEDICAL ADVICE
Information on our website is for informational purposes only and is not intended to:
- Diagnose, treat, cure, or prevent any disease
- Replace professional medical advice
- Substitute for consultation with a healthcare provider
Always consult your healthcare provider before starting any new supplement, especially if you are pregnant, nursing, taking medications, or have a medical condition.
5. PRICING AND PAYMENT
PRICING
All prices are in US Dollars (USD) and include applicable taxes unless otherwise stated:
- Prices are subject to change without notice
- Promotional pricing is time-limited and subject to terms
- We reserve the right to correct pricing errors
- Previous purchases are not affected by price changes
PAYMENT METHODS
We accept:
- Major credit cards (Visa, Mastercard, American Express, Discover)
- PayPal
- Other payment methods as indicated at checkout
PAYMENT PROCESSING
- Payment is processed at the time of order placement
- You authorize us to charge your payment method for all purchases
- Payment information is processed securely through third-party payment processors
- We do not store complete credit card information on our servers
FAILED PAYMENTS
If payment fails:
- Your order will not be processed
- We'll notify you via email
- You may attempt to place a new order with valid payment information
For subscription orders with failed payments:
- We'll attempt to process payment multiple times
- You'll receive notifications of failed payment attempts
- Subscription may be paused or canceled after multiple failures
6. ORDER ACCEPTANCE AND CANCELLATION
ORDER CONFIRMATION
- You'll receive an order confirmation email after placing an order
- Confirmation does not guarantee acceptance of your order
- We reserve the right to refuse or cancel orders at our discretion
REASONS FOR ORDER CANCELLATION
We may cancel orders due to:
- Product unavailability
- Pricing or product information errors
- Fraudulent or suspicious activity
- Inability to verify payment information
- Violation of these Terms
- Orders placed by prohibited persons or entities
CUSTOMER ORDER CANCELLATION
- Contact us immediately at info@soursopsip.com to cancel
- We can only cancel orders that haven't been processed or shipped
- Once shipped, orders must be returned per our Refund Policy
7. SHIPPING AND DELIVERY
Shipping is governed by our Shipping Policy, which includes:
- Processing and delivery times
- Shipping methods and costs
- Free shipping terms
- Tracking information
- Delivery issues and resolutions
Risk of loss passes to you upon delivery to the carrier. We are not responsible for delays caused by shipping carriers.
8. RETURNS AND REFUNDS
Returns and refunds are governed by our Refund Policy, which includes:
- Our 60-day money-back guarantee
- Return procedures and eligibility
- Refund processing times
- Conditions and exceptions
9. SUBSCRIPTIONS
SUBSCRIPTION TERMS
If you subscribe to recurring orders:
- You authorize us to charge your payment method automatically
- Subscriptions continue until canceled
- Prices may change with 30 days' notice
- You can modify or cancel subscriptions anytime
CANCELLATION
- Cancel anytime before your next shipment
- Contact us at info@soursopsip.com or manage in your account
- No cancellation fees or penalties
- Cancellation effective after current billing period
MODIFICATIONS
You can modify your subscription:
- Change frequency or quantity
- Update payment information
- Modify shipping address
- Skip shipments
10. INTELLECTUAL PROPERTY RIGHTS
OWNERSHIP
All content on soursopsip.com is owned by Soursop Sip or our licensors, including:
- Text, graphics, logos, and images
- Product names and descriptions
- Website design and layout
- Trademarks and service marks
- Software and code
RESTRICTIONS
You may not:
- Copy, reproduce, or redistribute our content without permission
- Use our trademarks or logos without written authorization
- Create derivative works based on our content
- Use automated systems to scrape or collect data from our website
- Reverse engineer or decompile any website software
LIMITED LICENSE
We grant you a limited, non-exclusive, non-transferable license to:
- Access and use our website for personal, non-commercial purposes
- View and print pages for personal reference
- Make purchases of our products
This license does not include rights to resell or commercial use.
11. USER CONDUCT
You agree not to:
- Violate any laws or regulations
- Infringe on others' intellectual property rights
- Transmit harmful or malicious code
- Attempt to gain unauthorized access to our systems
- Interfere with website operation or other users' access
- Submit false or misleading information
- Use the website for fraudulent purposes
- Harass, threaten, or abuse our staff or other users
- Use bots, spiders, or automated tools without permission
Violation of these terms may result in:
- Order cancellation
- Account termination
- Legal action
- Reporting to law enforcement
12. PRODUCT REVIEWS AND USER CONTENT
SUBMISSION
By submitting reviews, comments, or other content:
- You grant us a non-exclusive, royalty-free, perpetual license to use, modify, and display your content
- You represent that your content is original and doesn't infringe others' rights
- You waive any moral rights or attribution rights
RESTRICTIONS
Reviews and content must not:
- Contain false or misleading information
- Include offensive, abusive, or inappropriate language
- Violate others' privacy or rights
- Contain spam, advertising, or promotional content
- Include links to external websites
We reserve the right to:
- Remove or edit any user content
- Refuse to post reviews or comments
- Take action against users who violate these terms
13. DISCLAIMERS AND LIMITATIONS OF LIABILITY
WEBSITE AND PRODUCT DISCLAIMERS
OUR WEBSITE AND PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:
- Warranties of merchantability
- Fitness for a particular purpose
- Non-infringement
- Accuracy, reliability, or completeness of information
We do not warrant that:
- The website will be uninterrupted or error-free
- Defects will be corrected
- The website is free from viruses or harmful components
- Products will achieve specific results
LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY LAW, SOURSOP SIP SHALL NOT BE LIABLE FOR:
- Indirect, incidental, or consequential damages
- Lost profits or revenue
- Loss of data or business opportunities
- Personal injury or property damage
- Damages arising from use or inability to use our products or website
OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE SPECIFIC PRODUCT GIVING RISE TO THE CLAIM.
HEALTH AND SAFETY DISCLAIMERS
- Our products are dietary supplements, not medications
- Results may vary from person to person
- Always consult a healthcare provider before use
- Do not exceed recommended dosage
- Discontinue use if adverse reactions occur
14. INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Soursop Sip, its owners, employees, and agents from any claims, damages, losses, or expenses (including attorney fees) arising from:
- Your use of our website or products
- Your violation of these Terms
- Your violation of any laws or regulations
- Your violation of others' rights
- Information or content you submit to our website
15. GOVERNING LAW AND DISPUTE RESOLUTION
GOVERNING LAW
These Terms are governed by the laws of the United States and the state where Soursop Sip is registered, without regard to conflict of law principles.
DISPUTE RESOLUTION
If a dispute arises:
1. Contact us at info@soursopsip.com to resolve informally
2. If unresolved, disputes will be resolved through binding arbitration
3. Arbitration will be conducted by a neutral arbitrator
4. Each party pays their own legal fees unless otherwise awarded
EXCEPTIONS
The following are not subject to arbitration:
- Small claims court matters
- Injunctive or equitable relief
- Intellectual property disputes
CLASS ACTION WAIVER
You agree to resolve disputes individually, not as part of a class action or collective action.
16. FORCE MAJEURE
We are not liable for delays or failures in performance due to circumstances beyond our reasonable control, including:
- Natural disasters
- War, terrorism, or civil unrest
- Government actions or regulations
- Labor disputes or strikes
- Utility failures or shortages
- Internet or technology failures
- Pandemics or public health emergencies
- Shipping carrier delays
17. SEVERABILITY
If any provision of these Terms is found to be invalid or unenforceable:
- The remaining provisions remain in full effect
- The invalid provision will be modified to achieve the intended purpose
- The invalidity doesn't affect other provisions
18. ENTIRE AGREEMENT
These Terms, along with our Privacy Policy, Refund Policy, and Shipping Policy, constitute the entire agreement between you and Soursop Sip regarding use of our website and purchase of products.
These Terms supersede any prior agreements or understandings.
19. WAIVER
Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision. Any waiver must be in writing and signed by us.
20. CONTACT INFORMATION
Questions about these Terms of Service?
Email: info@soursopsip.com
Subject Line: "Terms of Service Question"
Response Time: 24-48 hours
We're here to answer any questions and ensure you understand your rights and obligations.
21. ACKNOWLEDGMENT
By using our website or purchasing our products, you acknowledge that:
- You have read and understood these Terms
- You agree to be bound by these Terms
- You have the authority to enter into this agreement
- You understand the disclaimers and limitations of liability