Shipping Policy

SHIPPING POLICY

At Soursop Sip, we are committed to delivering your order as smoothly and efficiently as possible. This Shipping Policy explains our processing times, delivery timelines, and important information regarding fulfillment and delivery expectations.

By placing an order with us, you acknowledge and agree to the terms outlined below.

FREE SHIPPING ON ALL ORDERS

We are pleased to offer FREE standard shipping on all orders, including international orders, with no minimum purchase required.

SHIPPING LOCATIONS

DOMESTIC SHIPPING (UNITED STATES)

We currently ship to all U.S. addresses, including:

  • All 50 states

  • APO/FPO/DPO military addresses

  • U.S. territories

INTERNATIONAL SHIPPING

We offer FREE international shipping to most countries worldwide.
Delivery times may vary depending on destination, customs processing, and local carrier operations.

If you are unsure whether we ship to your location, please contact us before placing an order.

ORDER PROCESSING & FULFILLMENT TIME

ORDER PROCESSING

Orders are typically processed within 3–7 business days after purchase.

Processing includes:

  • Payment verification

  • Order confirmation

  • Preparation and fulfillment scheduling

  • Handover to the shipping carrier

Please note that processing times may be extended during periods of high demand, promotional events, or inventory restocking.

SHIPPING & DELIVERY TIMEFRAMES

Once your order has been processed and fulfilled, estimated delivery times are as follows:

STANDARD SHIPPING (FREE)

  • Estimated Delivery Time: 14–20 business days

  • Delivery time begins after fulfillment, not at the time of purchase

  • Delivery estimates may vary based on fulfillment volume, destination, carrier performance, customs clearance, and other factors beyond our control

Please allow up to 27 business days total (processing + transit) before contacting us regarding a delayed order.

Delivery timelines are estimates only and are not guaranteed.

TRACKING INFORMATION

ORDER CONFIRMATION

After placing your order, you will receive an order confirmation email with:

  • Your order number

  • Order details

  • Shipping information

SHIPPING CONFIRMATION & TRACKING

Once your order ships, you will receive a shipping confirmation email containing:

  • Your tracking number

  • Carrier details

  • A tracking link

Please note:

  • Tracking updates may take 3–7 business days to appear after shipment

  • Tracking activity may be limited or delayed during transit

DELIVERY DELAYS & DISCLAIMERS

Shipping delays may occur due to:

  • High fulfillment volume

  • Carrier delays

  • Customs processing

  • Weather conditions

  • Holidays or peak seasons

  • Factors outside our control

Soursop Sip is not responsible for delays caused by shipping carriers, customs authorities, or unforeseen logistical disruptions.

INCORRECT ADDRESS OR DELIVERY INFORMATION

Customers are responsible for providing accurate and complete shipping information at checkout.

We are not responsible for:

  • Orders shipped to incorrect addresses provided by the customer

  • Failed deliveries due to incomplete or incorrect address details

If you notice an error in your address:

  • Contact us immediately at info@soursopsip.com

  • Address changes are only possible before fulfillment

Once an order has been fulfilled or shipped, address changes are no longer possible.

PACKAGE NOT RECEIVED

If your tracking shows “Delivered” but you have not received your package:

  1. Check with neighbors, household members, or building management

  2. Check around your delivery location

  3. Allow up to 48 hours for delivery completion

If the issue remains unresolved, contact us at info@soursopsip.com with:

  • Your order number

  • Tracking information

We will review the situation and assist accordingly.

DAMAGED, INCORRECT, OR ISSUE WITH ORDER

If you experience an issue with your order (including damage, incorrect item, or other concerns):

  • Contact us at info@soursopsip.com

  • Include your order number and clear photos where applicable

Our support team will review your case and work with you to reach a fair resolution.

LOST PACKAGES

An order may be considered lost if:

  • Tracking shows no movement for an extended period

  • The package does not arrive within a reasonable timeframe beyond the estimated delivery window

If you believe your package may be lost, contact us with your order details and we will investigate.

SHIPPING LIABILITY NOTICE

Once an order has been handed over to the shipping carrier:

  • Delivery responsibility lies with the carrier

  • Soursop Sip is not liable for delays, loss, or damage caused during transit

By placing an order, you agree to these terms.

PEAK SEASON & HIGH-DEMAND PERIODS

During sales, holidays, or high-demand periods:

  • Processing and delivery times may be extended

  • Tracking updates may be delayed

We appreciate your patience during these times.

 

FREE GIFT & DIGITAL EBOOK DELIVERY

As part of select promotions, your order may include a complimentary free gift and/or digital ebook.

FREE GIFT (PHYSICAL ITEM)

  • Free gifts are shipped separately from the main order

  • Free gifts are mailed within 20 days after the primary item is marked as delivered

  • Shipping timelines for free gifts may vary and are subject to availability and fulfillment volume

Free gifts are provided as a promotional bonus and hold no monetary value.
They are not eligible for refunds, replacements, or exchanges.

DIGITAL EBOOK

  • Digital ebooks are delivered via email

  • Ebook delivery occurs within 20 days after the primary item is marked as delivered

  • Please ensure the email address used at checkout is correct

If you do not see the ebook email:

  • Check your spam or promotions folder

  • Allow the full 20-day delivery window before contacting support

IMPORTANT NOTES

  • Free gifts and ebooks are not required for order fulfillment

  • Delays in free gift or ebook delivery do not qualify for refunds or chargebacks

  • Promotional items may be substituted with items of equal or greater value without notice

CONTACT US

If you have questions about shipping or your order, please contact us:

Email: info@soursopsip.com
Subject Line: Shipping Inquiry – Order #[Your Order Number]
Response Time: 24–48 business hours

Our team is here to support you and ensure clear communication throughout your order experience.